Privacy Policy
This document outlines how CrownGold handles personal information collected from players. Operating under the Kahnawake Gaming Commission licence (3-102-848946), the platform follows established data protection practices relevant to online gaming services. Players from Australia can review the terms below to understand what information is gathered, how it gets used, and the measures in place to keep it secure. For questions about responsible gaming practices, see CrownGold responsible gambling.
Information We Collect
CrownGold gathers personal details during registration and account activity. The data typically includes:
- Full name, date of birth, and residential address
- Email address and phone number
- Payment details such as card numbers, e-wallet accounts, or crypto wallet addresses
- Government-issued identification for KYC verification
- Device information, IP address, and browser type
- Transaction history and gaming activity logs
This information supports account management, payment processing, and compliance with regulatory requirements.
How We Use Your Data
Personal data serves several operational purposes. Account creation and verification require identity confirmation through documents like a passport or driver’s licence. Payment processing relies on accurate banking or crypto details to handle deposits in AUD, EUR, NZD, USD, CAD, NOK, or CHF. The platform also uses player data to deliver bonuses, track VIP programme progress, and respond to support requests via email within 24 hours.
Marketing communications may be sent to players who opt in, featuring promotions such as Monday Spin Riches or the welcome package of 120% up to AU$1,200 plus 125 free spins. Players can adjust these preferences at any time through their account settings.
Data Security Measures
CrownGold applies 128-bit SSL encryption to protect data during transmission. Account access includes session monitoring and login alerts for unusual activity. Two-factor authentication adds another layer of protection for player accounts. Crypto transactions through BTC, ETH, LTC, USDT, and other supported currencies benefit from blockchain transparency.
KYC verification must be completed before withdrawals, with processing typically taking up to 24 hours. Required documents include a valid ID, proof of address not older than six months, and proof of payment method.
Third-Party Sharing
Player information may be shared with payment processors, game providers like BGaming, Booming Games, and VoltEnt, and regulatory authorities when required by law. The CrownGold official site does not sell personal data to external marketing companies. Service providers receiving data operate under confidentiality agreements.
Your Rights and Choices
Players may request access to their stored data, corrections to inaccurate information, or account deletion where regulations permit. Requests can be submitted through email support at support@crowngold.com. Response times typically fall within 24 hours.
Cookies track site usage and preferences. Players can manage cookie settings through their browser, though disabling them may affect site functionality.
Policy Updates
This privacy policy may be revised to reflect regulatory changes or operational updates. Players will receive notification of significant amendments through email or account alerts. Continued use of the platform after changes indicates acceptance of updated terms.
Contact Information
For privacy-related enquiries, players can reach the support team via email at support@crowngold.com. The team operates around the clock and handles requests in English.